OBJECTIVE

This policy outlines:-

What information we collect about you and why, either:
- when you visit the website
- sign up for updates via our mailing list (including via challenges or complimentary resources or our Facebook group)
- register to attend a masterclass
- when you purchase a product or service from us
- request to be contacted or engage with us directly
How we use your personal information
How we protect your personal information
What rights you have in relation to the personal information that we hold about you

Anna Wilson is committed to handling your personal data with the highest levels of care, respect, transparency integrity and ethical responsibility. We act as a ‘data controller’ under UK GDPR and are registered with the Information Commissioners Office (ICO), registration number: ZB865328.

We only share your personal data when necessary required or when it serves the highest good in fulfilling our commitments to you. We do not engage in third-party data sales or unauthorised sharing. Your trust is valued, and we maintain transparency in all data-handling practices.

WHAT INFORMATION WE COLLECT ABOUT YOU

We may collect the following information, which includes personal information from you when you:

Visit our website
Opt in via a form (e.g., for a challenge, guide, or complementary training)
Subscribe to our mailing list
Register for a masterclass or webinar
Make a purchase from us
Request to be contacted or engage in communication with us

The types of personal information collected are:

Name
Contact details such as email addresses or telephone numbers (if provided)
Cookies and device/browser information
Payment details (processed via secure third-party platforms)
Any other personal data you voluntarily provide through our forms, contact, or checkout

In the event that you purchase a product or request a service from us, the above information will also be collected together with your address details, and payment details. Please note that whilst payment details will be collected as part of the online payment process, this information will not be stored by ourselves. If you purchase a product/service via the website, we use [Stripe] to process these payments. Please refer to Stripe’s privacy policy for further information as to what they do with your personal information. In the event that an invoice is provided, your bank details may be retained by our preferred banking partner ([Barclays]) and accounting system ([Xero]).

Additional digital footprint information:

We may collect metadata and interaction logs when you visit the site (e.g., pages visited, time spent on site, click paths) to help us understand user experience and improve functionality. This is done through cookies, session tracking tools, and analytics services. You can manage cookie preferences through your browser settings.

Please refer to our cookie policy [add ur] for further information in relation to why cookies are collected.

WHY WE COLLECT THE INFORMATION ABOUT YOU?

The data collected will be used by us to:

Respond to your enquiry or contact request
Send information you’ve requested or consented to receive (e.g., email series, challenge content, masterclass details)
Deliver products and services you’ve purchased
Follow up with you regarding a product or service
Send relevant updates about your purchase, account, or related offerings
Analyse user preferences and improve our customer journey
Comply with legal and financial obligations
Provide you with updates related to your purchase that we may feel to be of interest to you.

WHY CAN WE USE YOUR PERSONAL INFORMATION?

We process your data on the following legal bases:

Consent: When you explicitly opt in to receive updates, challenges, or masterclass invites
Contractual obligation: When we need your data to provide you with the product or service you purchased
Legitimate interest: When we follow up on your interaction, such as an enquiry or sign-up, and believe it is relevant to your request or interests
Legal obligation: Where we must retain records for compliance with accounting or legal frameworks

We aim for respectful, value-driven communication. You can update your preferences or withdraw consent at any time.

WHO MIGHT YOUR PERSONAL INFORMATION BE PROVIDED TO?

We will only share your personal information with trusted partners where we are required to fulfil our obligations to you. If we do share it, we will ensure the necessary due diligence is carried out, so we are confident the necessary regulations are being met. Your data may be shared with the following trusted providers to help us deliver services efficiently:

Email marketing provider Kartra.
Website host and landing page software Wix.
Scheduling tools Kartra / Manychat
Payment processors Stripe.
Cloud storage Google Drive.
Internal project management tools Asana.
Analytics and tracking tools Google Analytics.

If we collaborate on a joint venture or co-host an event, we will tell you who your data is shared with and direct you to their policy.

If data is transferred outside the UK, we ensure appropriate protections are in place, such as standard contractual clauses or processor agreements.

We work with carefully selected third-party service providers to deliver our services efficiently. These partners process data under strict security protocols to protect your information.

While we prioritise working with UK & EU-compliant providers, some services may process data in non-UK jurisdictions. If international data transfers occur, we ensure that all partners adhere to equivalent data protection standards, ensuring your information remains safeguarded under recognized legal frameworks.

[AI USAGE & DIGITAL DECISION-MAKING

We may use AI-assisted tools for internal business functions, including compliance checks, content generation, and service automation. These tools do not make decisions about you without human oversight. All outputs are reviewed by qualified team members.]

HOW WE PROTECT YOUR PERSONAL INFORMATION?

Personal Information that you enter into the website, in relation to enquiries, will be sent directly to us to enable us to enact upon your request. Where you purchase a product online, basic information will be retained within the website.

To keep your personal information secure, we store it using standard encryption and information security policies, appropriate for the business. This means that your information is only accessible to individuals who are authorised to access it and only within our approved locations. If your personal information is transmitted to any of our trusted partners, appropriate security measures are in place to ensure this is not intercepted.

If you require further information in relation to how the third-party businesses, we have highlighted above, protect your personal information, please refer to their individual privacy policies.

LOCATION OF YOUR PERSONAL INFORMATION

The recipients of any personal information submitted on the website, or via an opt in form, will be members of [business name] and all data is retained in the UK. There may be occasional operational requirements to transfer your data outside of the UK, as a result of some of the 3^rd parties we may use from time to time, however if we do this, the same degree of protection is given to your personal information as if it was stored and used within the UK and regulated in line with it’s laws.

RETENTION PERIOD OF YOUR PERSONAL INFORMATION

We retain your information for as long as necessary to fulfil the purpose it was collected for. This includes:

As long as you are subscribed to receive emails from us
While you are a customer, and for 6–7 years after for tax and accounting
Until you withdraw consent or request deletion (unless we are required to retain data for legal reasons)

Further information in relation to long your personal information will be retained for is available upon request.

YOUR RIGHTS

In relation to the personal information that we hold about you, you hold sovereign ownership over your data:

Right to be informed – you have the right to ask to see what information we hold about you.
Right to access – to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual (contact details below) in writing with the subject ‘Subject Access Request’. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
Right to rectification – if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this is rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
Right to erasure – also known as the right to be forgotten. In specific circumstances you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your personal information, but we will inform you if this is the case.
Right to object – you can ask us to stop contacting you either by unsubscribing, writing, calling or emailing us at [email].

We honour your right to control your digital footprint and will act on any requests in alignment with ethical and legal guidelines. If you have concerns about how your data is handled, we encourage open dialogue to ensure mutual understanding and trust.

CONTACT DETAILS

Further information can be obtained from [email]

RIGHT TO LODGE A COMPLIANT

Whilst we would like to be given the opportunity to put right any issues you may have initially; you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data.

https://ico.org.uk/make-a-complaint/ 0303 123 1113

Date Policy last updated: 30/04/2025